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Here are a few questions and answers which we are able to share:

When will the hotel re-open?

We have had to act in the best interests of our guests and our team at this time and this is why we took the decision to temporarily close the hotel on 22nd March 2020. In line with the UK Government approach we will review the situation formally each month with our first review on 25th April 2020, with expectations that this temporary closure could last until beginning of June.

I have a booking in the next few weeks, what can I do?

All of our guests are able to rearrange their stay to an alternative date. Please contact our team: [email protected] to re-range your stay or receive a credit for your next stay.

For all of our guests who have made their reservation through a third party, you will need to get in touch directly with our travel partner to change your reservation date.

Can I book a future stay?

We have created a “Flexible Rate” which offers more flexibility and can be cancelled 24 hours prior to arrival. As a special treat we have also included complimentary breakfast box during your stay.

What are Eccleston Square Hotel’s future COVID-19 contingency plans?

Please read our future COVID-19 contingency plan.

We wish to ensure our guests that we will do everything in our power to make the hotel safe and welcoming.

We truly hope that we will be able to welcome you back soon!

Eccleston Square Hotel Team

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