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Eccleston Square Hotel Terms & Conditions of Web Booking Services

I. General

Please read these terms and conditions for using this web booking service (the “Terms and Conditions”) carefully prior to making any bookings via this website. By making a booking via this website, you confirm that you accept these Terms and Conditions and that you are entering into a contract with Eccleston Square Hotel with its registered office at 37 Eccleston Square, London SW1V1PB. These terms incorporate the terms and conditions for accommodation services provided by the Hotel.

All information provided by you in connection with the use of this website, particularly but not limited to the purpose of booking, shall be true and accurate and may be relied upon as such.

The web booking service is operated by MEWS SYSTEMS, B.V., Business ID NL856548327B01, with its registered office at Herengracht 372, Amsterdam, CH 1016, The Netherlands („MEWS“). Except specifically stipulated otherwise (Article VI), nothing in these Terms and Conditions shall be construed so that MEWS is considered as an agent or intermediary with respect to your contract with the Hotel, usage of web booking service or has any other obligations whatsoever to you or any other third party.

II. Reservation and cancellation policy

Within the booking process, you may select one of the following reservation options:

Flexible Rate has 24 Hour Cancellation Policy

This room rate provides the most flexible access to your choice of accommodation. It includes applicable taxes and service charges. Bookings can be cancelled or amended up to 2PM (London time) one day prior arrival, without charge. Bookings that are cancelled or amended after 2PM (London time) one day prior arrival or no show will be subject to 1 night charge.

Advance purchase, Direct Offer, Weekend Offer, Plan Ahead, 7 For 5 Offer And any other discounted offers are Non-refundable and payment is taken at the time of booking

These room rates offer the lowest rate available. In order to qualify for this rate, full prepayment is required. In case of changes or cancellations, the payment is non-refundable and non amendable. If you depart early or you cancel or fail to honour this reservation for any reason, you will not receive any credit or refund. Any extensions of your stay will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.

If you have prepaid a special offer you will be asked to show the same form of payment to the reception on day of check-in. If you are unable to show the same form of payment we will refund you the stay and charge a new card which you have available on the day of arrival.

All offers are subject to availability at the time of reservation. The availability of the offer shall be confirmed by the Hotel.

III. Rates

Rates on our website are in GBP or in the local currency where applicable. They are inclusive of taxes.

The website rates are modified on a regular basis. This does not apply to already purchased bookings save where applicable taxes are modified by law.

Offers are not valid in conjunction with any other offer or contract and do not apply to groups (5 rooms or more). Rates are per room, per night, vary by arrival date and/or length of stay, and include applicable taxes, service charges, levies, resort fees, gratuities or surcharges, unless otherwise noted. Early departure fees may apply.

IV. Terms of payment


All reservations require a £50 per night deposit which will be released once checked out. If a guarantee or deposit has not been supplied by the time we specify, the relevant booking(s) may be cancelled without notice and we reserve the right to re-let the relevant room or facility without prior notice. In such circumstances we will not be obliged to refund any deposit paid by you (or by any other person in connection with the booking).

Payment methods

Methods that are accepted as a guarantee include: credit card, a pre-approved travel agent or a pre-approved company. In order to guarantee your reservation and confirm your booking, you must provide your credit card details (or details of other accepted payment method). In certain cases (for the purposes of pre-payment or guarantee), your credit card (or other accepted payment method) could be charged or pre-authorised.

V. Accessing the site

This website is available free of charge. Neither MEWS nor the Hotel is responsible for any additional charges which may be imposed on you by mobile or other network service operator.

There is no guarantee that this site, or any contents thereon, will always be available uninterrupted. Access to the site is permitted on a temporary basis. The site of any of its part may be suspended, withdrawn, discontinued without notice. Neither MEWS nor the Hotel shall be liable to you if for any reason the site is unavailable at any time or for any period.

You are responsible to making all arrangements necessary for you to access the site. You are also responsible for ensuring that all persons who access the site through your internet connection are aware of these Terms and Conditions and that they comply with them.

VI. Data privacy

By using this website you are granting your consent to MEWS to process your personal data which you will provide to the reservation form via your MEWS account for the purpose of your reservation and/or accommodation.

Prior or after the making the reservation, you will have the opportunity to sign up and create your own account in MEWS hoteling system and be able to utilize services of MEWS network. If you sign up, you also grant your consent to MEWS to process your data for the purposes and under the terms ofMEWS Privacy Policy.

VII. Intellectual property rights

MEWS holds all intellectual property rights in this web booking service and the Hotel is its permitted user. The Hotel is the sole owner, licensee and permitted user in respect of any contents and materials published on this site. All works (site and its contents) are protected by copyright and treaties around the world. All such rights are reserved.

You may use this site and its contents solely for personal, non-commercial and private use subject to applicable copyright laws. You must not use any part of the site without obtaining a licence to do so from MEWS or its contents from the Hotel or, as the case may be, any other authorised licensor.

You must not copy, display, modify, download, reproduce or transfer to any third party any part of the contents or material on this site without being granted a permission to do so.

Nothing contained on this site should be construed as granting to you or to anyone else any license or right to use any of trademarks or other intellectual property of the Hotel or MEWS (the “IP”) and you may also not use any meta-tags or other hidden text utilizing the IP.

VIII. Specific conditions

Pet Policy

No pets are allowed.

Extra beds

No extra beds are available and there is a maximum of 2 guests per room. We do not provide cots.

Age Restriction

You must be 18 years or over to check-in to the hotel by yourself. Anyone under the age of 18 must be accompanied by an adult of 18 years or over.

Alcohol will only be served to guests who are aged 18 years and over. The hotel reserves the right to ask for proof of ID.

Checking in and out

Rooms are available from 2pm (London time) on the arrival date. Please let the Hotel know at least 24 hours in advance if you or any member of your group is likely to arrive after 23:00. Failure to inform us may result in the relevant booking for that person being cancelled and the room being re-let to another customer and, if no notice was given, no refund of any deposit shall be payable. Rooms must be vacated by 12pm (London time) on the day of departure. Failure to leave by that time may result in additional charges being levied up to and including the cost of one additional night’s accommodation in the relevant room(s).

Non Smoking Hotel

The hotel is strictly a non-smoking hotel. Guests are subject to a fine of £100 if smoke is detected as well as £250 if smoke alarm is set-off.

Special requirements

If you have or any member of your group has any special requests, you must advise the Hotel at the time of booking. The Hotel cannot guarantee that any request will be met (and shall have no obligation to meet it, save as imposed by law) until the Hotel has confirmed that it will meet it in writing. If the Hotel is reasonably unable to accommodate any special request, it reserves the right to cancel any booking at the time the request is made or at the time the Hotel becomes aware of any special requirements, whichever is the latter, although in such circumstances any deposit paid in advance will be refunded unless the Hotel is permitted to withhold it by these terms.

Event bookings

Event bookings are subject to separate terms and conditions which the Hotel will communicate to you prior to the time of booking.

Loss of or damage to personal belongings

The Hotel will not be responsible for the loss or damage of the clients’ or guests’ belongings that have not been left in the mutually agreed care of the Hotel Management.

IX. Liability

Neither the Hotel nor MEWS provide any guarantee regarding the site and its contents. You are solely responsible for your use thereof.

Site operation

Neither the Hotel nor MEWS shall be liable for any direct, indirect or consequential losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage of data), arising out of this site or the use thereof, or any errors, inaccuracies, omissions in the services or contents provided howsoever caused.

Force majeure

Neither the Hotel nor MEWS can accept any liability or pay any compensation (other than to refund monies paid for services not yet rendered), and will be in breach of these terms, or liable for any failure to perform any of our obligations under them, if they are unable to perform those obligations due to any adverse event, act, or omission beyond our reasonable control and not caused by us, including (but not limited to) natural disasters, acts of terrorism, civil unrest, industrial disputes, or failure of utility services.

Liability limitations

Total liability of the Hotel to you for any loss shall not exceed the amount you have paid to the Hotel in connection with your booking as at the time the loss arises. We shall not be liable for (1) any loss not caused by Hotel’s breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your group. Nothing in these terms shall operate to limit or exclude Hotel’s liability for fraud or death or personal injury or any other matter which we cannot limit or exclude by law. The Hotel reserves the right to cancel any event where it reasonably considers it could damage its reputation and in such instances no refund will be given. You shall be responsible for the orderly conduct of you and your guests and shall at all times not cause breach of Hotel’s policies or any applicable law or cause nuisance to other Hotel guests. You shall reimburse the Hotel in full for any loss or damage caused to the Hotel or any interruption to our business through your acts and omissions or those of the members of your group, whether by negligence or otherwise, and we reserve the right to charge your credit or debit card for any such amounts.


The site provides links to other sites; however, inclusion of these links does not imply any endorsement of such linked site or any association with their operation. Neither the Hotel nor MEWS shall be responsible for the contents of the linked sites or your use thereof.

No waiver by the Hotel of any breach of these terms shall be a waiver of any subsequent breach of the same or any other provision of them.

X. Miscellaneous

These terms and conditions may be updated or changed from time to time and shall be fully effective after their publication on the site. If these terms are amended after you have made a reservation and shall affect your contact to the Hotel in terms of taxes or other changes arising out of local laws, you will be notified thereof via an electronic contact you have provided within the registration process.

These Terms and Conditions are governed by the United Kingdom law, unless other laws are applicable without regard the choice of law.

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